Frequently Asked Questions
1. How do I pay for my order?
Prepayment is required for all receiptrolls.com customers. For your convenience and security, receiptroll.com uses PayPal which accepts Visa, Mastercard, American Express and Discover as forms of payment. All orders are subject to the Terms and Conditions of receiptrolls.com.
2. Is it safe to use my credit card online?
Yes, receiptrolls.com takes security very seriously. To ensure that credit data is secure, we use the most advanced technologies to encrypt personal and credit card data before it is sent over the internet for processing.
3. What is your return policy?
Your satisfaction is important to us. If for any reason you are not satisfied with an item, please call us for return instructions within 30 days of receipt. We will cheerfully exchange the product, issue you a credit, or refund your money. For additional information, go to http://www.receiptrolls.com/shipping-return.php.
4. Do I need to register to purchase an item from receiptrolls.com?
You have a choice to either set up an account using our easy registration process or use our "quick checkout". Both processes have been streamlined to ensure we collect the minimum amount of information to supply you the products you need to help you run your business.
5. Do you ship outside the United States?
We can only process and deliver orders originating and delivered within the United States. "Free shipping" only applies to the Continental United States. Please call for additional charges for orders to Alaska, Hawaii and the U.S. territories.
6. When do orders ship?
Orders are processed daily and most orders are shipped the same day. Orders received after 2:00pm (Central Standard Time) will be processed the following business day.
7. How long does it take to receive an order?
Allow one to six business days for your order to arrive. Shipping times vary depending on your location. Orders are shipped FedEx Ground or LTL freight, unless instructed otherwise.
8. Can I place an order with out using the internet?
Orders placed on our website are highly secure. However, if you prefer, you may phone in your order to 1-877-612-6149 or fax your order to us at 651-293-1397.
9. Does receiptrolls.com sell to resellers and will you blind ship my order to my customers?
Yes, we sell to a large network of resellers, distributors, and office supply companies. We can blind ship and drop ship products directly to
your customers. We have plain, generic packaging for our reseller network.
10. Can I buy custom printed paper rolls?
We do offer custom printed paper rolls. From company logos to return policies we offer many options for your custom printing needs. If you would like more information on our custom printed products please email our Sales department at sales@receiptrolls.comor call 1-877-612-6149.
11. Do you offer discounts on large volume orders?
If you would like to receive a quote for a large volume order, please call us or send an email with the products description, quantity of order and location the order will be shipped to sales@receiptrolls.com. One of our Sales Representatives will contact you the next business day.
12. Who do I call if I have a question?
Please call our customer service staff at 1-877-612-6149. They are available from 8:00am - 4:30pm CST and would be happy to answer any questions you have related to your order(s), our products and services.