Shipping
Same-Day Shipping
Orders placed before 2:00 PM Central Time, Monday through Friday, ship the same business day. Orders placed on weekends or holidays ship the next business day. Same-day shipping applies to in-stock items only.
Where We Ship
We ship throughout the lower 48 states. Orders to Alaska and Hawaii are quoted individually. We do not currently offer international shipping.
Free Shipping
Qualifying orders ship free via standard ground. Eligibility is shown at checkout. Pallet quantities, oversized items, and expedited services do not qualify.
Carriers & Transit Times
We use multiple carriers to keep shipping fast and affordable. Transit time depends on the carrier and your destination. Estimated delivery dates are provided by the carrier and are not guaranteed.
Drop-Ship & Blind Ship
Wholesale and B2B account holders can request shipments sent directly to their end customers, including blind-ship packaging with Receipt Rolls branding removed. Standard shipping terms apply.
Order Status & Tracking
A tracking number is emailed as soon as your order ships. Questions about an order in transit? Call (877) 612-6149 or email info@receiptrolls.com.
Returns
Return Window
Returns are accepted within 30 days of the delivery date. Items must be unopened and unaltered, and you must request a Return Merchandise Authorization (RMA) number before sending anything back.
Non-Returnable Items
- Custom-printed rolls (final sale once production begins)
- Special-order items
- Opened or used rolls
- Any item without an RMA number
Return Shipping
Customers are responsible for return shipping except on defective or incorrectly shipped items. We recommend a trackable method, as we cannot credit returns that are lost in transit.
Restocking Fee
A restocking fee of up to 15% may apply to non-defective returns. If a fee applies, we will let you know when your RMA is issued.
Refunds
Refunds are issued as account credit toward future purchases. We do not issue cash refunds or card reversals.
Damaged or Incorrect Orders
Damaged in Transit
Report shipping damage within 48 hours of delivery. Keep the original packaging and photograph the damage before handling the items. Claims made after 48 hours may not be eligible for replacement.
Wrong Item
If you receive the wrong item, contact us within 7 days. We will cover return shipping and get the correct item out to you right away.
How to Start a Return
- Call (877) 612-6149 or email info@receiptrolls.com with your order number and the reason for the return.
- We will review your request and issue an RMA number if approved.
- Ship the item back using a trackable method with the RMA number clearly marked.
- Once we receive and inspect the return, we will apply your account credit within 3 to 5 business days.
Receipt Rolls
5070 Central Hwy
Merchantville, NJ 08109
Phone: (877) 612-6149
Email: info@receiptrolls.com